These GENERAL CONDITIONS apply for purchasing products through BOJGLOBAL.COM, operated by BOJ Olañeta S.L.U., a company created under Spanish law, with ID number B-B20016333 and address at Matsaria, 21, 20600, Eibar, Gipuzkoa, Spain.

These general conditions are formulated in accordance with the Civil and Commercial Codes, Law 7/1996, of 15 January, on Retail Trade, Law 7/1998, of 13 April, on the General Conditions for Contracting and Law 16/2011, of 24 June, on Consumer Credit.

These terms and conditions, together with your Order Confirmation, constitute the Contract between you and our company.

In order to be able to make an order, the buyer must be at least 18 years old.

By using this page, you agree to the general conditions and terms of use. Please do not use this webpage if you do not agree with these terms of use. BOJ OLAÑETA S.L.U. reserves the right to modify, alter or update these sales terms at any time, and you agree to be bound by these modifications, alterations or updates on subsequent visits.

Our money back guarantee must be understood in accordance with these general conditions. In the event of a conflict between the warrantee and the general conditions specified herein, and these are not accepted and/or not complied with, said warrantee will be understood to be extinguished. Accepting and implementing the order will start once payment has been made. Any emails or any other communication about your order are merely to inform you that your request has been received, but under no circumstances does it result in your order being accepted. This online store is aimed exclusively at end consumers.

CUSTOMER SERVICE

If you need clarification or have any queries, call us at +34 943 82 00 71 or write to us at info@bojglobal.com. Our customer service opening hours are Monday to Thursday from 8:00 to 16:00 and Friday from 8:00 to 14:00.

PAYMENT METHODS

  • Credit or debit card: through a secure payment gateway with the bank. Payment with Visa, Visa Electron, MasterCard and Maestro is accepted. This is the easiest, most convenient and fastest way. The charge is carried out in real time through the payment gateway of the corresponding financial entity, once it has been verified that the details disclosed are correct. BOJ OLAÑETA S.L.U. does not have access to customer bank details, and no record of their data is kept, with the purchase being completely secure.
  • PayPal: with this payment method, you will access the PayPal webpage where you will finish the purchase.

PRODUCT WARRANTY

The normal warranty for products offered by us on our website is 3 years.

For any manufacturing and/or operational defects in products purchased through WWW.BOJGLOBAL.COM, the sole responsibility is of the manufacturer and distributor of these products, BOJ OLAÑETA S.L.U.

To implement the guarantee, it is necessary to present:

  • Issued purchase invoice
  • Packaging and other contents (manuals and controls).

In any case, the serial number of the product to be repaired must match the files owned.

The warranty will not be valid in the event of factors outside the normal use of the product, such as power surges or drops, use of unsuitable accessories or those prohibited by the manufacturers, falls, water, fire or incorrect or abusive handling by the customer or third parties not authorised by the manufacturers.

The warranty will start on the date of the invoice.

The provisions of this guarantee do not exclude the benefits of the legal warranty provided for in article 913 of the Civil Code for hidden defects, in favour of the buyer.

SHIPPING

You can buy all our products from the BOJGLOBAL.COM website, provided delivery is to Peninsular Spain and the Balearic Islands.

Our spare parts can be delivered to: Peninsular Spain and the Balearic Islands, Portugal, Germany, France, Italy, Ireland and Belgium.

If you would like to receive any of our products or spare parts to a different delivery address, you can contact us directly by calling +34 943 82 00 71 or by writing to info@bojglobal.com.

Shipping costs

Shipments will be made with an Independent Transport Service.

PRODUCTS

Free shipping from €20 (Peninsular Spain only)

For all other orders:

  • Peninsular Spain: €5.90
  • Balearic Islands: €9.95

Deliveries are not made to the Canary Islands, Ceuta and Melilla or outside Spain.

SPARE PARTS

Free shipping from €110

For all other orders:

  • Peninsular Spain: €5.90
  • Balearic Islands: €9.95
  • Germany, Portugal, France, Italy, Ireland, Belgium: €8.40

Deliveries are not made to the Canary Islands, Ceuta and Melilla.

In the event that the rate for your area or the country you are interested in is not shown, ask us by email at info@bojglobal.com and we’ll reply as soon as possible.

Delivery

You can request delivery to your address or to that of another person different from the person who made the order. Remember to indicate an address where someone is available to collect the package during normal hours.

If it is not possible to deliver the order as the recipient is absent, the transporter will notify you, indicating how to arrange a new delivery.

Delivery period

Peninsular Spain, Balearic Islands and Portugal: the delivery period once it has left our warehouses is 24-72 hours, excluding Saturdays, Sundays and bank holidays.

Other countries: the delivery period once it has left our warehouses is 2-5 days, excluding Saturdays, Sundays and bank holidays.

The company will not be held responsible for delays for reasons beyond its control or force majeure.

EXCHANGES, RETURNS AND WITHDRAWALS

Exchanges

In the event of wanting to exchange one product for another, this should be handled as a withdrawal. The order will be returned following the steps in the withdrawal section and once credited, a new purchase can be made.

Returning faulty products

In the event that you have received a faulty, damaged or incorrect product, call us at +34 943 82 00 71 or write to us at info@bojglobal.com.

Once the error or fault has been checked, we will exchange it for the same product in good condition and at no cost or we will refund the amount for the product and the shipping costs by means of the same payment method used to make the purchase.

Withdrawal

If after making your purchase you would like to exercise the right to total or partial withdrawal on this contract without any justification, you can do so within the 14 calendar days from the day after the order has been delivered.

Steps to follow:

1- Send an email to info@bojglobal.com stating your desire to use our withdrawal procedure and indicating your order number.

2- Package your articles, always in the original packaging. Used, damaged, deformed or incomplete articles will not be accepted.

3- Send the package to the following address at your expense via a transport agency:

BOJ OLAÑETA S.L.U.

Polígono Industrial Matsaria, Pabellón 44, bajo A – 20600 Eibar – Gipuzkoa, Spain

Bear in mind that we do not accept freight collect, cash on delivery or return costs.

4- Upon receipt, our quality department will check that the product is in perfect condition and if so, they will refund the amount of the purchase, including the shipping costs for the initial purchase when the withdrawal is total. In the event of partial withdrawal, only the amount of the product returned will be refunded.

The refund of any return made according to the conditions and instructions shown is guaranteed provided the returned items meet all of the requirements. Otherwise, you will be responsible for its decreased value and you must compensate BOJ OLAÑETA S.L.U. for the damage to the product.

Conflict resolution

In accordance with EU Regulation No. 524/2013, we inform you that you have the right to request with us an out of court resolution on consumer disputes, which can be accessed at this internet address http://ec.europa.eu/consumers/odr/

As a user, you have the right to withdraw from a purchase within the legal time frame of 14 days by email to the address info@bojglobal.com

WASTE

Environmental Waste Management

The final holder in Spain of Waste Electrical and Electronic Equipment, is responsible for its delivery for proper environmental management, in accordance with Royal Decree 110/2015, of 25 February, which sets out the obligations and responsibilities of all the actors involved. The final holder of packaging waste or used containers in any other member state of the European Union is responsible for their proper environmental management in accordance with Directive 2002/95/EC of the European Parliament and the Council of 27 January 2003 on restrictions on the use of certain hazardous substances in EEA (RoHS1 Directive), and Directive 2002/96/EC of the European Parliament and the Council of 27 January 2003 on waste electrical and electronic equipment (WEEE1 Directive).